Unified Communications
Analytics and Accountability
Xima Chronicall
All-purpose custom call reporting, call recording and real-time display software suite that is an invaluable tool for any business. Chronicall reporting is useful for enhancing customer service by understanding your call activity, scheduling staffing and recording phone calls.
CASH+ Call
Accounting
Efficient telephone cost recovery software for the hospitality industry. You can use CASH+ Call Accounting to cost guests' calls and then immediately post the charges to your Property Management System. If you do not use a PMS, our CASH+ Checkout feature allows you to preview your guests' calls before you check them out.
Features and benefits:
- 911 Call Alert
- Wake Up Call Report
- Night Audit Report
- Telephone System Data Collection Alerts
- Built-In Checkout Feature
- Multi-Rate Departmental Charges
Calero
VeraSMART
The Time-Saving Reporting Tool for Busy Telecom / UC Managers. It’s hard to focus on the bigger projects with the constant barrage of telecom reporting questions. Calero VeraSMART Wireline and Wireless Call Accounting software will help you combine, simplify and share landline, cellular and other business data so that you can quickly deal with inquiries about:
- Employee productivity
- HR/Legal call documentation
- Security
- Communications expenses
- Chargeback and reimbursement
- Trunk Optimization
TriVium CallAnalyst
From small businesses to large multi-site enterprises, CallAnalyst is the right solution to meet any call tracking, management and reporting needs.
Features:
Call Reporting
- Extensive graphical and textual reporting of extension and trunk activity
- Captures various information including date/time, duration, Caller ID, dialed number, account codes, etc.
- Easy-to-use selection criteria for reporting
Quality Monitoring / Performance Management
- Analyzes how long it takes to answer phone calls by operator
- Compares time against acceptable target levels for the department or call center
Report access
- Web-based access
- Report automation delivered via email, print or FTP
CallAlert!
- Set up multiple alerts for various calling patterns (911, long-distance calls, after-hours calls, toll-free calls, etc.)
- Broadcast alerts via email, pager or screen pop
Call costing
- Flexible rate plans to precisely cost each call
- Recover costs and generate revenues
Automate Bill-Back
- Bill your customers back based on their phone usage (multi-tenant properties, assisted living facilities, etc.)
- Recover costs and generate revenues
Traffic Analysis and Capacity Management
- Know your trunk utilization levels based on the call history—helps you optimize your trunks.
- Forecast your trunk needs based on scientific models
- Ensure you are not paying for trunks that are not in use; ensure there are enough trunks to take all your customer calls
Marketing Campaign Tracking
- Track advertising and marketing campaigns with DID/DNIS Manager
- Associate advertised DID/DNIS to various campaign names to pull meaningful reports that help decision making easier.
@Comm CommView
CommView is a simple-to-use Call Accounting, Department Call Productivity and Traffic Reporting solution for VoIP and Legacy PBX systems. Included is a suite of professionally designed, ready-to-run reports. CommView also provides Call Costing and integration to Hotel PMS systems.
